At Kurvexa (by SGEmplus Global LLP), we believe in maintaining complete transparency with our partner institutes regarding their financial commitments. This policy outlines the conditions under which cancellations are processed and our strict non-refund parameters.
Overview
At Kurvexa (by SGEmplus Global LLP), we believe in maintaining complete transparency with our partner institutes regarding their financial commitments. This policy outlines the conditions under which cancellations are processed and our strict non-refund parameters.
Non-Refundable Fees
Due to the digital nature of our SaaS infrastructure and the immediate allocation of server resources, the following fees are strictly non-refundable under any circumstances:
Base Registration Fees (Basic, Standard, Premium).
Annual Platform Renewal Fees.
One-time setup fees for Language Packs or custom add-ons.
Pro-rated monthly subscription fees for the current active billing cycle.
Software Cancellation Process
Institutes are not bound by any long-term lock-in contracts.
How to Cancel
An institute can cancel their subscription at any time by navigating to the "Billing & Subscriptions" tab on their Super Admin dashboard and selecting "Request Cancellation", or by simply halting their monthly payments.
Effect of Cancellation
Upon cancellation or payment default, access to the software will be immediately restricted for all associated staff and students. No further monthly invoices will be generated.
The 90-Day Grace Period (Reactivation)
We understand that administrative delays can cause missed payments.
Data Hold
If your account is suspended due to non-payment or voluntary cancellation, SGEmplus Global LLP will securely hold your institute's data for exactly 90 days.
Reactivation
During this window, you may reactivate your account instantly by logging in and clearing the pending dues.
Data Deletion
Post the 90-day grace period, all associated data will be permanently and irreversibly purged from our servers. Once deleted, it cannot be recovered and a new registration will be required to use Kurvexa again.
Payment Disputes & Chargebacks
If an institute initiates a bank chargeback or payment dispute through their payment gateway without first contacting our Support Team, SGEmplus Global LLP reserves the right to immediately and permanently terminate the institute's account and permanently delete all associated data without the 90-day grace period.
For billing or cancellation queries, please contact Kurvexa (by SGEmplus Global LLP) through your registered support channel before initiating any payment dispute.