This Service Level Agreement (SLA) & Acceptable Use Policy defines Kurvexa's service availability standards, acceptable communication guidelines, support turnarounds, and data backup obligations for all registered partner institutes.
Uptime Guarantee
Kurvexa is built on world-class cloud infrastructure. We strive to provide a 99.9% server uptime.
However, occasional downtime may occur due to scheduled maintenance, urgent security patches or unforeseen technical issues beyond our control.
Institutes will be notified in advance of any scheduled maintenance via dashboard announcements.
Acceptable Use & Anti-Spam Policy
Kurvexa provides communication tools (such as SMS/Email integration) to facilitate administrative work. Institutes must agree to use these tools responsibly:
No Spam
The platform must not be used to send unsolicited marketing messages, spam or bulk promotional content unrelated to the institute's operations.
Compliance
SMS and Email content must comply with local telecom regulations (e.g. TRAI guidelines in India or global anti-spam laws).
Violation of this policy may result in immediate suspension of the communication modules or the entire account.
Support & Issue Resolution
We are committed to resolving technical issues promptly.
Standard Support
Included for all active institutes. Tickets can be raised via the dashboard, with a standard response time of 24-48 business hours.
Critical Bugs
Core system failures preventing login or data entry are treated with the highest priority and typically resolved within a few hours.
Data Backup Liability
While Kurvexa automatically runs routine server-side backups for disaster recovery, the Institute is solely responsible for periodically exporting and downloading their own critical data (e.g. student lists, fee logs, attendance) using the "Export" features provided in the dashboard.
SGEmplus Global LLP is not liable for data loss resulting from user error, accidental deletion by authorized staff, or unauthorized access due to compromised institute passwords.
This Service Level Agreement & Acceptable Use Policy is issued by Kurvexa (by SGEmplus Global LLP). For infrastructure or SLA inquiries, please reach out to our support team.